Question 1

How long does sea freight from China take?

Accepted Answer

Transit times vary by destination: USA (18-25 days to West Coast, 30-40 days to East Coast), Australia (15-20 days), Singapore (5-7 days), Canada (20-25 days to Vancouver). These are port-to-port transit times; door-to-door adds 3-7 days for inland delivery and customs clearance at both ends.

Question 2

What is the difference between FCL and LCL?

Accepted Answer

FCL (Full Container Load) means you book an entire container exclusively for your cargo — 20GP (33m³), 40GP (67m³), or 40HQ (76m³). LCL (Less than Container Load) means your cargo shares container space with other shipments, starting from just 1m³. FCL is more cost-effective per unit for larger volumes; LCL is better for smaller shipments.

Question 3

How much does shipping from China cost?

Accepted Answer

Sea freight costs depend on cargo volume, destination, and service type. FCL from China to Australia typically ranges from USD 800–2,200 depending on container size and destination port. LCL starts from approximately USD 150–200 per cubic meter. All-inclusive pricing covers customs, freight, fumigation, documentation, terminal charges, and delivery.

Question 4

What documents do I need for importing?

Accepted Answer

Standard import documents include: Commercial Invoice, Packing List, Bill of Lading (B/L), Certificate of Origin (if required), and any destination-specific permits. We help prepare all export documentation from China, and advise on what your destination country requires for import clearance.

Question 5

Do I need cargo insurance?

Accepted Answer

Cargo insurance is optional but strongly recommended — especially for high-value shipments. It covers loss or damage during transit. We offer comprehensive coverage at competitive rates. Without insurance, carrier liability is limited by international conventions (typically very low amounts per kg).

Question 6

How is fumigation handled?

Accepted Answer

Wooden packaging materials (pallets, crates) must comply with ISPM 15 international standards — they must be heat-treated or fumigated and stamped with the IPPC mark. If your cargo requires fumigation (e.g., wooden furniture, pallets), we arrange it at origin before loading. Fumigation certificates are included in our all-inclusive pricing.

Question 7

Can you ship to my address?

Accepted Answer

Door-to-door delivery covers any address in our service regions — residential, commercial, or industrial. We handle the entire journey: factory pickup in China, export clearance, sea freight, import clearance at destination, and final truck delivery to your doorstep. If access is restricted (e.g., narrow streets), we coordinate with you for the best solution.

Question 8

What if my goods are damaged?

Accepted Answer

We take cargo safety seriously. Our warehouse team inspects and photographs your goods upon receipt. We use professional packing and loading practices. If damage occurs despite these precautions, our cargo insurance covers the loss. We also help you file claims with carriers if needed. We've maintained an excellent track record over 10+ years of operations.

Question 9

How do I get a quote?

Accepted Answer

Simply send us product links (Alibaba, Made-in-China, etc.) or specifications, along with your delivery address. We'll calculate an all-inclusive door-to-door quote within 24 hours — no hidden fees, no surprises. Email leon@apexsourc.com or jony@apexsourc.com, or reach us on QQ or WeChat.

Question 10

Which port should I ship to?

Accepted Answer

The best port depends on your final delivery address. For USA, Los Angeles/Long Beach for West Coast, New York/Savannah for East Coast. For Australia, Sydney for NSW, Melbourne for VIC, Brisbane for QLD. We recommend the port closest to your delivery address to minimize inland trucking costs. Not sure? Ask us — we'll advise the optimal routing.

FAQ

FAQ